Shipping is free on orders of $99 or more, before taxes and after rebates. For orders of $99 or less, shipping is $19.95. You can also opt for free in-store pickup. In some cases, products that are too large or bulky will be shipped with specialized transport and will be subject to additional fees. There may also be additional charges if the delivery address is considered remote. You will be contacted immediately if this is the case for your order.
The delivery time depends on the availability of the product. If the product is in stock at our warehouse, delivery will be 1-3 business days. In most cases, your product must be ordered from the supplier and you will receive it within a few weeks. You will receive an email as soon as it is shipped to you. You can contact us by email to know the approximate delivery time.
Your signature is required upon delivery. If no one is present at your address at the time of delivery, a note will be left at your door with instructions for picking up your package. We strongly suggest that you have your package delivered to a location where you will be present between 9:00 am and 6:00 pm. Make sure the address is correct to avoid returns at your expense.
You will receive an email confirmation that your order is ready for pickup. If your product is in stock at the store, you will receive the confirmation the same day. If we have to order it from the supplier, you will receive the email as soon as the product is in our hands. The delay will depend on the supplier's availability. You can contact us by email to know the approximate delivery time. You must bring your confirmation email and an ID to pick up your order.
You can return or exchange your product in store free of charge within 30 days of receipt. You can also return your products by mail at your expense. The products must be in their original condition: with the product labels, sanitary protections and packaging as you received them. The products must not have been used or modified and the wires must not have been cut.
You have 30 days from the date of receipt to return the products. If you wish to return your product in store at no charge, simply bring the product and your confirmation email. If you wish to return the product by mail at your expense, you must send an email to support@lampe.ca with your order number. We will send you the procedure to follow.